Stay history
Review previous visits alongside the current stay to understand the guest relationship.
Guest Profiles
Remember the details that matter.
Bring stay history, preferences and requests into a connected guest profile.
Stay historyPreferences
Built around your day
Put it to work for your team.
A quiet room. A preferred pillow. A returning guest. Give your team useful guest context before the next welcome.
Preferences
Review recorded preferences and stay requests when preparing the next arrival.
Requests and activity
Review current requests with their status and responsibility so the next shift can follow through.
Guest context across teams
Use the same profile when reception, housekeeping and guest relations need the details behind a request.
How it works
Remember. Prepare. Follow through.
- Step 1
Prepare before arrival
Review the current stay and any preferences relevant to the assigned room.
- Step 2
Follow through during the stay
Keep requests visible while teams handle the work behind them.
- Step 3
Carry context forward
Review the stay history when the guest returns instead of starting from a blank record.
A closer look
A thoughtful stay, across every shift.
Keep preferences and current requests beside the stay. The next colleague can pick up the conversation with the right context.
See this workflow in a demoA few useful answers.
What to know about guest profiles.
Relevant preferences, previous stays and current requests give your team context for the visit. Agree note access during setup.
The team can review previous stay context and preferences before preparing the next arrival.
Compare the plans, then confirm room count, module access and onboarding needs with the team.
Keep your operation connected.
Explore productProduct
Front Desk
Coordinate arrivals, departures, in-house guests and room assignments in a focused front-desk workspace.
ProductHousekeeping
Give reception and housekeeping one clear reference for dirty, clean and inspected rooms, with maintenance blocks kept in view.
SolutionsBoutique Hotels
Connect guest preferences, arrival preparation and branded direct booking for your boutique hotel.
See Lodge Deck in action
See LodgeDeck at your property.
Bring your daily challenges. See how your team can manage them in one workspace.
See your daily workflows Bring your team’s questions